Shipping policy

Shipping Policy

Last Updated: October 3, 2026

At Mossavalle, we aim to provide customers with clear information regarding order processing, shipping, delivery, and tracking.

1. Order Processing

Orders are generally processed within 1–3 business days following successful payment confirmation.

Processing times exclude weekends and public holidays.

Additional processing time may be necessary during promotional events, periods of high order volume, or unexpected operational disruptions.

2. Shipping Methods

Available shipping methods and their associated charges will be displayed during checkout when applicable.

Shipping availability depends on the destination, product characteristics, carrier availability, and fulfillment arrangements.

3. Estimated Delivery

Estimated delivery times may vary depending on the selected shipping method and destination.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Unexpected delays may occur because of weather conditions, carrier disruptions, holidays, customs procedures, or other circumstances beyond our reasonable control.

4. Shipping Confirmation and Tracking

When tracking information is available, customers will receive shipment confirmation containing the relevant tracking details.

Tracking information may take additional time to become active after the package has been transferred to the shipping carrier.

5. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

Customers may therefore receive different packages on different dates.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

If you discover an error in your delivery address, contact us immediately.

We will attempt to accommodate address corrections when possible, but changes cannot be guaranteed after an order has been processed or shipped.

7. Delayed Deliveries

Delivery delays may occasionally occur because of circumstances outside our reasonable control.

If your order experiences a significant delay, please contact our customer support team.

We will make reasonable efforts to provide available tracking information and assistance.

8. Lost or Missing Packages

If your package has not arrived within a reasonable period after the estimated delivery date, contact us with your order number.

We may request additional information to investigate the issue with the relevant shipping provider.

We will provide an appropriate resolution consistent with the circumstances and applicable law.

9. Damaged Deliveries

If your order arrives damaged, retain the original packaging and contact us promptly.

Please include photographs of the damaged product and packaging when possible.

Our Return and Refund Policy provides additional information regarding damaged merchandise.

10. International Shipping

International shipping may be available for selected destinations.

Where applicable, international orders may be subject to customs procedures, import duties, taxes, or other charges imposed by destination authorities.

Any customer responsibility for these charges will be determined by the terms disclosed during checkout and applicable law.